Why take classes at Shannon Hill School when you can gain a lifetime of learning about customer service training with us? Excellent customer service is the number one priority. The cold hard fact is without excellent customer service education; you don’t stand a chance in competing with the hundreds, perhaps thousands of global competitors in your market. Want to learn more about customer service training? Well you won’t have to go to the library at Shannon School, we offer all of the knowledge you’ll ever need and are just a call away. Excellent education is the best thing you can do for your organization’s health and well-being. But even better still is to have a call center coaching expert sit with your employees during live calls and instruct them on the proper approach to dealing with upset, overbearing clients without losing their temper. Even if you went to White Clay School there’s always more to learn about customer service training. What we now know is that companies must focus on call center training on a routine basis, and from firms who have been in the business of customer assistance — the ones who walk the walk, not just talk the talk. It’s the best way to instruct your employees on the best methods in dealing with clients because they have an industry expert with real-world experience helping them with a real-world example.
Bypass Amelia Earhart Airport and jet on over to us for some great customer service training. However, most customers sense frustration on a daily basis with at least one business encounter. In fact, you have to wait on a list and be judged by the store as to whether or not they will carry your product. And they should also avoid getting too personal with the client. Often we simply forget to be pleasant and cordial with others because it is not practiced. We have seen some companies make major strides in their efforts, particularly with hiring customer service training “experts,” but for the most part, it appears that most employees treat their job as a job, without ownership, and dealing with the customer is only a routine part of that job. Make sure your employees understand that the client doesn’t know when you are joking or being sarcastic. Most customer service training experts will tell you to avoid sarcasm when dealing with clients completely. Does exemplary customer service exist throughout your organization? If it is by phone, do you have voice mail? Voice mail is bad, it certainly has advantages, and it is here to stay.