Some other important to-dos are always to be professional, never let your temper get out of control (even when the consumer is), and to treat every individual with respect. If it doesn’t work, what do you have to lose? You at least have a more productive, happy employee. If you live in a major urban area, you’re familiar with this fact. The cold hard fact is without excellent customer service education; you don’t stand a chance in competing with the hundreds, perhaps thousands of global competitors in your market. And they should also avoid getting too personal with the client. We promise customer service training is as well made as Green Acres Volunteer Fire Department. You don’t need to go to Oney School to become an expert on customer service training: Just ask us anything you want to know. In fact, you have to wait on a list and be judged by the store as to whether or not they will carry your product. Make sure your employees understand that the client doesn’t know when you are joking or being sarcastic. Most customer service training experts will tell you to avoid sarcasm when dealing with clients completely.
Fewer and fewer people say hello when passing by. Our economy is not about who has the better product and more and more about who has the better service. It’s the best way to instruct your employees on the best methods in dealing with clients because they have an industry expert with real-world experience helping them with a real-world example. But even better still is to have a call center coaching expert sit with your employees during live calls and instruct them on the proper approach to dealing with upset, overbearing clients without losing their temper. These sessions tend to stick with the employee longer than just listening to a seminar. We have seen some companies make major strides in their efforts, particularly with hiring customer service training “experts,” but for the most part, it appears that most employees treat their job as a job, without ownership, and dealing with the customer is only a routine part of that job. Excellent customer service is the number one priority. Do not ask your clients their medical history if it is not germane to the business. Technology is becoming less and less the main criteria because everyone is so good at it.