Why spend a day at White River Falls State Park when with customer service training you can have the experience of a lifetime? These sessions work much better than surveying consumers. The 1990’s have brought a great deal of talk about companies employing great consumer assistance. We have seen some companies make major strides in their efforts, particularly with hiring customer service training “experts,” but for the most part, it appears that most employees treat their job as a job, without ownership, and dealing with the customer is only a routine part of that job. It is, therefore, necessary to have call center guidance on a routine basis. These should be common sense for most, but you’d be surprised what sales center training consultants have heard over the years when consulting even at large firms.
The cold hard fact is without excellent customer service education; you don’t stand a chance in competing with the hundreds, perhaps thousands of global competitors in your market. These instruction sessions are often fun and full of interactivity and role-playing, both live and on the phone. What we now know is that companies must focus on call center training on a routine basis, and from firms who have been in the business of customer assistance — the ones who walk the walk, not just talk the talk. Often we simply forget to be pleasant and cordial with others because it is not practiced. Our economy is not about who has the better product and more and more about who has the better service. Do not ask about personal relationships unless the customer brings it up on their own. Some other important to-dos are always to be professional, never let your temper get out of control (even when the consumer is), and to treat every individual with respect.