You don’t need to go to Garland School to become an expert on customer service training: Just ask us anything you want to know. Does exemplary customer service exist throughout your organization? Do not ask about personal relationships unless the customer brings it up on their own. You don’t need to go to School Number 63 to learn about customer service training. And they should also avoid getting too personal with the client. These sessions tend to stick with the employee longer than just listening to a seminar. Our economy is not about who has the better product and more and more about who has the better service.
While these are known to most people, some customer service training firms have written about the decline of pleasantries in western civilization. These should be common sense for most, but you’d be surprised what sales center training consultants have heard over the years when consulting even at large firms. Follow this advice from a simple client service coaching tip and watch your business prosper. The internet forces everyone to step up their game. Fewer and fewer people say hello when passing by. The 1990’s have brought a great deal of talk about companies employing great consumer assistance.